Frequently Asked Questions: Grand Hotel Residencia *****GL

 

What payment options does the hotel offer?

Credit card, debit card or bank transfer.

Do I need a credit card to make online reservations?

Yes.

 

 

What is the distance/time from the airport to the hotel?

The airport is half an hour's drive from the hotel/distance 35Km.

Yes, we offer private transfers. We could offer you one of the following vehicles:

Mercedes-E €54.00 per way*

Mercedes Kombi €63.00 per way*

Mercedes Vito €68.00 per way*

Mercedes-S €75.00 per way*

* price per way - please be aware that the prices can change

Distance from the Grand Hotel Residencia to the Palm Beach?

Located in a just 5 minutes walking distance from our hotel.

Distance from the hotel to the beach?

Our hotel is located in a 5 minutes walking distance from the sand dunes of Maspalomas and beach. We provide beach bags with towels and water that our guests can collect anytime at reception and take to the beach.

Is there parking available and how much does it cost?

We kindly inform you that our hotel features a car parking which is free of charge.

As our hotel guest, you can just leave your car at the entrance of the hotel, and then we will take care of parking it in our garage.

How far is it from the hotel to the different golf courses?

The nearest golf courses to the hotel are Maspalomas and Meloneras, both in a driving distance of approximately 5 minutes. Salobre in a 15 minutes, and Anfi Tauro in a 20 minutes driving distance.

 

 

Which languages does the Reception speak?

Our Reception team speaks German, English, Spanish, French.

Reception opening hours

Reception is open 24 hours.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00.In case you would like to have guaranteed early check -in or late check-out, it would only be possible by paying for an additional night.

Do you offer courtesy rooms in case an early check-in is not possible?

Yes, our clients can start enjoying all our facilities from the moment they arrive in our hotel, and we would also have a changing room available in case that an early check-in should not be possible.

Do you offer courtesy rooms in case an late check-out is not possible?

If a late check-out should not be possible, we will be pleased to offer you our Courtesy Rooms which are equipped with a shower so that you can get freshened up, change clothes or re-pack your luggage before heading towards the airport.

Are there rooms with connecting doors?

Yes we do have rooms with connecting doors.

Does the hotel have adapted rooms?

We kindly inform you that smoking is strictly prohibited in all our indoor areas.

However, you may smoke in the outdoor areas, such as the private terrace or balcony of your room and the pool area.

On our Piano Bar terrace, Pool Bar terrace and our Restaurant terrace, we have separate smoking- and non-smoking-areas.

Is smoking allowed in the facilities and rooms?

We kindly inform you that smoking is strictly prohibited in all our indoor areas.

However, you may smoke in the outdoor areas, such as the private terrace or balcony of your room and the pool area.

On our Piano Bar terrace, Pool Bar terrace and our Restaurant terrace, we have separate smoking- and non-smoking-areas.

Is there a minimum stay required to book?

This always depends on the dates you come. In high season we usually have a minimum stay of one week.

 

 

What is the schedule for breakfast, lunch and dinner?

Breakfast: 8am - 11am (Additionally, an early bird breakfast is available from 7am - 8am).

Lunch: 12:30pm - 4.30pm

Dinner: 6.30pm – 10pm (Winter) 7pm – 10.00 pm (Summer)

How many restaurants does the hotel have, is it possible to order a la carte?

We kindly inform you that our Grand Hotel Residencia features a restaurant for breakfast and dinner as well as a pool bar for lunch.

In our restaurant we offer a menu, selected by our Executive Chef, Wolfgang Grobauer. In addition, you can select dishes from the à la carte menu. On Wednesday and Sunday, our clients can enjoy our delicious barbecue buffet. We work without any table reservations so that our clients can join us for dinner at any time between the opening hours

Cross-dining

Our clients can also do a cross-dining in our sister Hotel Palm Beach, when previously booked at our reception desk. Of course, the reservations depend on the availability of the restaurant.

Do you cater for special dietary requirements?

We kindly inform you that in the past years we have been catering many guests with special dietary requestse. Of course, our kitchen team will be able to adjust your choices from the menu according to your dietary requirements.

What is the Dress Code at the Grand Hotel Residencia?

We are pleased to inform you that our dress code for dinner is “casual elegant”.

We kindly ask gentlemen to wear long trousers and closed shoes; a jacket or tie are not necessary.

Can I substitute dinner for another meal?

You can always change the dinner for lunch.

I am not staying at the hotel, can I eat in the restaurant?

We accept external clients subject to availability.

 

 

Is there WIFI and how much does it cost?

The WIFI is free of charge for all hotel guests.

Are pets allowed?

Please note that pets are not allowed in our hotel. 

How many swimming pools do you have, are they heated?

We kindly inform you that our hotel features two heated pools. Our main pool is heated at approximately 27ºC, and our Thalasso Pool in the wellness area is maintained at a temperature of approximately 32ºC.

Do you have a spa, and is it free?

Yes, we do, there is free access to the Spa to the Thalasso pool, sauna, steam bath and salt cave, as well as the fitness centre massages or any other treatments are not included.

Are all areas of the hotel are wheelchair accessible?

We are pleased to confirm you that there is a ramp access from our main entrance to the left hand side of the hotel. From there on, you get very quickly to our hotel lobby with our reception desk.

Our restaurant, as well as the SPA area, are accessible by an elevator. The other areas (poolside, pool bar, piano bar) are on the ground level and accessible with a wheelchair.

Can I hire equipment for the disabled?

We work together with the company “blue holiday services”. They rent all kinds of disabled items. Of course, it would be a pleasure for us to assist you in the booking process. The costs could just be added to your room bill.

Are wheelchairs available for customers?

We do not provide them as part of our service, though we do have two in the hotel in the event of an emergency.

Does the hotel have storage space for bicycles/golf equipment?

We kindly inform you that we have got a small storage room for bicycles at the entrance of the hotel, which can be locked with key. We also have a storage room for golf bags.

Do you offer bicycles?

We kindly inform you that we do not have any bicycles in our hotel. However, there is a company specialized in bike rental just around the corner of the hotel, in a one minute walking distance. The company is called “free motion” and offers a wide selection of road bikes, urban bikes, mountain bikes and electric bikes.

Are there daily fitness classes?

From Mondays till Fridays at 4:30pm, water gymnastics are offered in the pool of our wellness area. Additionally, you could join the sport activities offered in our sister Hotel Palm Beach (Tai Chi & Yoga) which is located in a 5 minutes walking distance from our hotel.

Travelling with children? Useful information (cots, high chairs, bottle warmer, changing table)

We do have a small baby pool at our poolside, and we provide baby cots, sterilizers and baby phones for our guests. However, we do not have any further facilities for children on site.

As our clients you may also make use of the facilities of our sister hotel Palm Beach which is located in a 5 minutes walking distance. They have a kids club, a swimming pool for children and a small playground.

Do you have electric car chargers?

Our hotel has two electric charging stations.

Does the hotel manage the golf tee times?

It will be a pleasure to assist you with golf reservations.

Is there a discount on the courses for GHR players?

Our hotel guests get a discounted rate if the booking is done directly through us at the hotel.